Thank you for choosing Regalia. We are dedicated to ensuring your new timepiece arrives safely and promptly. This policy outlines our shipping procedures and timelines.
Order Processing
All orders are processed and dispatched from our facility within 1-2 business days (Monday – Friday, excluding public holidays). Once your order has been placed, you will receive an order confirmation email. You will receive a separate shipment confirmation email with a tracking number as soon as your order is dispatched.
Domestic Shipping (United States)
We understand the importance of receiving your investment securely. All our domestic shipments are fully insured and require a signature upon delivery.
We offer the following options for shipping within the United States:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Insured Shipping | 3-5 business days | $25.00 |
| Expedited Insured Shipping | 2-3 business days | $35.00 |
| Overnight Insured Shipping | 1 business day (orders before 12 PM MT) | $75.00 |
Note: Delivery times are estimates and begin from the date of dispatch. We are not responsible for delays caused by the carrier or unforeseen circumstances.
International Shipping
Regalia is pleased to offer shipping to the UAE for international delivery. We are working to expand our international horizons in the near future.
- Carrier: We ship all international orders via trusted carriers like DHL Express or FedEx International Priority to ensure fast and secure delivery.
- Cost: International shipping rates are calculated at checkout based on your destination.
- Delivery Time: Estimated delivery is typically between 5-10 business days, depending on the destination and customs processing.
Customs, Duties, and Taxes
Please be aware that all international orders may be subject to import duties, taxes, and brokerage fees levied by the destination country’s customs department.
- The recipient of the shipment is the importer of record and is responsible for all import fees.
- Regalia is not responsible for these charges. They are not included in the item price or shipping cost.
- We recommend contacting your local customs office for more information on potential charges before placing your order. Refusal to pay these fees will result in the package being returned to Regalia, and the original shipping costs will not be refunded.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your package’s journey on the carrier’s website. Please allow up to 24 hours for the tracking information to become active.
Incorrect Address & Shipment Diversions
It is the customer’s responsibility to provide a complete and accurate shipping address. Please review your information carefully at checkout. Regalia is not responsible for packages delivered to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange for re-shipment at your expense.
Lost or Damaged Items
Every Regalia timepiece is meticulously inspected and securely packaged before it leaves our facility. In the unlikely event that your package is lost in transit or arrives damaged, please contact our customer care team at info@regaliawatch.com within 24 hours of delivery (or expected delivery date). Please retain all original packaging and provide photographic evidence of the damage, as this is required for us to file a claim with the shipping carrier.
For any questions about your shipment, please do not hesitate to contact us at info@regaliawatch.com. We appreciate your business.