Every Regalia timepiece is engineered with precision, artistry, and the highest standards of luxury watchmaking. We stand behind our craftsmanship and provide a comprehensive warranty policy to ensure your investment remains protected.
1-Year Limited International Warranty
Regalia warrants its automatic mechanical timepieces to the original purchaser for a period of one (1) year from the date of purchase. This warranty is valid only if the timepiece was purchased from an authorized Regalia retailer, boutique, or directly through our official online store, and the warranty registration card is properly filled out, dated, and stamped by the authorized dealer.
What is Covered
During the 1-year warranty period, the following components are covered under warranty for manufacturing defects or functional failures:
- Automatic Mechanical Movement: The timing accuracy, gear train, escapement, self-winding weight, and overall mechanical performance.
- Dial & Hands: Detachment of indices, hour markers, sub-dials, hands, or dial elements due to factory assembly defects.
- Internal Gaskets & Seals: Water-resistance seals and structural gaskets, provided the crown has been fully screwed down.
What is NOT Covered
This warranty does not cover damages resulting from wear-and-tear, accidents, or improper use. Specifically excluded from warranty coverage are:
- Damage to the sapphire crystal (scratches, chips, cracks, or shattering).
- Aesthetic wear and tear on the case, bezel, bracelet links, leather straps, or buckle/clasp (such as hairline scratches, gold-plating fading, or wear of leather strap).
- Water damage if the screw-down crown was left unthreaded, open, or partially unlatched when exposed to moisture.
- Damage caused by drops, heavy impacts, magnetic fields, extreme temperatures, or improper handling of the mechanical movement.
- Any servicing, repairs, battery replacements (if applicable), or adjustments carried out by an unauthorized service center or watchmaker. This will immediately void the warranty.
How to Request Warranty Service
If your timepiece requires warranty service, please follow these steps:
- Contact Support: Email our dedicated service desk at info@regaliawatch.com or regalia.uandme@gmail.com. Please include your order number, watch serial number, and a detailed description/photos of the issue.
- Boutique Drop-Off: Alternatively, you can drop off your watch in person at any authorized Regalia showroom or partner boutique. Please ensure you bring your stamped physical Warranty Validation Card.
- Secure Shipping: If shipping your timepiece for repair, package it securely (we advise against shipping in your original luxury wooden display box as packaging may not be returned) and ship it using an insured, trackable service. Regalia is not responsible for transit losses.